Submitting a return request
- Log in to your ZILANO Account by clicking here:
- Enter your Email address, and then click Continue.
- You will receive a six-digit verification code from ZILANO.
- Copy this six-digit verification code included in the email.
- Go back to the online store, and then enter this verification code.
- Click the order that you want to submit the return for.
- If your order has more than one item, then select the items that you want to return.
- Select a return reason and add a note for the store.
- Click Request return.
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.