Submitting a return request

  1. Log in to your ZILANO Account by clicking here:
    1. Enter your Email address, and then click Continue.
    2. You will receive a six-digit verification code from ZILANO.
    3. Copy this six-digit verification code included in the email.
    4. Go back to the online store, and then enter this verification code.
  2. Click the order that you want to submit the return for.
  3. If your order has more than one item, then select the items that you want to return.
  4. Select a return reason and add a note for the store.
  5. Click Request return.
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.